Refunds and cancellation

Cancelling

Cancel any time from Billing → Manage billing. There is no notice period, no exit fee, and nobody to talk to first.

Cancelling stops the next payment. Your subscription keeps running to the end of the month you have already paid for — you bought it, you get it. After that you return to the free plan, which covers one client business.

What happens to your data

Nothing is deleted when you cancel. Your clients, assessments, evidence and reports all stay. You are limited to one client business until you subscribe again, but nothing is thrown away, and everything comes straight back if you return.

If you do want it gone, email hello@ucecairn.com and ask. Deletion is permanent.

Refunds

We do not generally refund part of a month, because cancelling leaves the service running until that month ends.

We will refund you in full if:

• you were charged after cancelling;
• you were charged twice for the same period;
• Cairn was unusable for a significant part of the period and we could not fix it; or
• you subscribed by mistake and tell us within 14 days, having barely used it.

Outside those, ask anyway. We would rather refund somebody who is unhappy than argue about $199.

Your rights under the Australian Consumer Law

This policy does not limit your rights under the Australian Consumer Law. You are entitled to a remedy if the service is not provided with due care and skill, is not fit for the purpose we described, or fails to match what we told you it does. Where the failure is major you may choose a refund; where it is minor we may choose to fix it instead. Those rights apply regardless of anything above.

Asking for one

Email hello@ucecairn.com with the account name and roughly when the charge was. We will reply within 5 business days. Approved refunds go back to the original card and usually take 5 to 10 business days to appear, which is Stripe's timing rather than ours.